Shipping policy

Shipping Policy

Last updated: 21 September 2026

1. Where we deliver

We deliver across India only. We do not ship internationally at present.

2. Dispatch time

Orders are packed and handed to our courier partner within 1 to 2 working days of payment. Working days are Monday to Saturday, excluding public holidays in Kerala. Orders placed on a Sunday or a holiday are processed the next working day.

3. Shipping charges and delivery time

Delivery times are counted from dispatch, not from the day you order.

Where you are	Shipping	Delivery
Kerala	₹80	2 to 4 working days
South India Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Puducherry	₹150	3 to 5 working days
Rest of India Bihar, Chandigarh, Chhattisgarh, Dadra & Nagar Haveli, Daman & Diu, Delhi, Goa, Gujarat, Haryana, Jharkhand, Madhya Pradesh, Maharashtra, Odisha, Punjab, Rajasthan, Uttar Pradesh, Uttarakhand, West Bengal	₹200	4 to 7 working days
Remote areas Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura, Jammu & Kashmir, Ladakh, Himachal Pradesh, Andaman & Nicobar Islands, Lakshadweep	₹200	7 to 10 working days

Shipping is free on every order of ₹2,000 and above, anywhere in India. Below that, the charge shown above for your region applies.

The exact charge for your address is shown at checkout before you pay. Delivery times are estimates given in good faith — festivals, strikes, weather and courier delays can extend them, and we are not able to guarantee a delivery date.

4. Tracking your order

As soon as your parcel is dispatched we send a tracking link by email and on WhatsApp. We also message you when the parcel is out for delivery and again when it is delivered, so you are never left guessing.

5. Address accuracy

Please check your address and phone number carefully at checkout. Couriers in India call before delivering, and an unreachable number is the most common cause of a failed delivery. If you spot a mistake, message us immediately — we can correct the address before dispatch, but rarely after.

6. Failed or refused deliveries

Our courier attempts delivery up to three times. If delivery fails because the address was incomplete, the phone was unreachable, or the parcel was refused, it is returned to us. We will contact you to arrange a re-dispatch, for which a fresh shipping charge applies. If you prefer a refund instead, we refund the value of the goods; the original shipping charge is not refundable in this case.

7. Opening your parcel, and damaged parcels

Please film your unboxing. A continuous unboxing video is required for every claim, so please start recording before you open the packet, every time. The video must show the sealed parcel, the shipping label, the packet being opened, and every item being taken out, in one unbroken shot.

If a parcel arrives visibly damaged or tampered with, photograph it first, then start filming and open it on camera. Contact us within 24 hours. This is covered in full by our Refund Policy.

8. Payment

We are prepaid-only and do not offer Cash on Delivery.

9. Collecting your order in person

If you choose collection at checkout instead of delivery, there is no shipping charge. Collection is by prior appointment only — message us on WhatsApp at +91 85476 29251 to arrange a time, and bring your order number or confirmation email. We are an online store operating from a registered business address, not a retail shop, so please do not travel without arranging a slot first. Orders are normally ready within 24 hours.

The unboxing video requirement in section 7 applies to collected orders in the same way.

10. Contact us

SAHASRA VASTRA
CRA 28 TC 76/1511, Opposite Sivaram Gardens, Madhumukku Kallummoodu, Anayara PO, Thiruvananthapuram, Kerala 695029, India
Email: info@sahasravastra.com
WhatsApp / Phone: +91 85476 29251
Udyam Registration: UDYAM-KL-12-0148356
GSTIN: 32CEAPC9058J1ZL