Returns & claims

Tell us within 24 hoursFrom delivery or collection. Message us inside that window and the claim stands, even if it takes us both a few days to settle it.
Money back within 7 working daysTo your original payment method, counted from the day we accept the claim. Your bank may take 2–5 days more to show it.
Return postage We pay itA free reverse pickup on every accepted claim, and no restocking fee. Keep the item, its tags and the packaging until it closes.

The one thing we cannot waive

Film the unboxing

One unbroken shot, started before the packet is opened: the sealed parcel, the shipping label, the packet coming open, and every item taken out.

It is the only way either of us can show what was actually in the parcel when it arrived. Without it we cannot accept a claim.

How to film it

What happens to your claim

You tell usWithin 24 hours, with your order number, the unboxing video and clear photographs of the problem.
We replyWithin 1 working day, from the people who packed your parcel — not a ticket number.
We collect itA free reverse pickup at our cost, or photographs instead where a courier run is not worth it.
Replacement or refundWhichever you prefer. The same item again, subject to stock, or your money back in full.

Ready to start?

We will put it right.

The claim page walks you through it — what went wrong, what we will need from you, and how to send it. It writes the message for you.

Report it on WhatsApp Open the claim page

Refund policy

Refund, Return & Replacement Policy

Last updated: 31 August 2026

1. Our policy in short

Sahasra Vastra does not accept returns or exchanges for change of mind, or because a size did not fit. Please check the size chart on every product page carefully before ordering — all measurements are given in centimetres so you can compare against a garment your child already wears.

However, if the item you receive is damaged, defective, or not the item you ordered, we will replace it or refund you in full.

Please film your unboxing. A continuous unboxing video is required for every claim. Please start recording before you open the packet, every time.

2. When we will replace or refund

We accept a claim if any of the following applies:

The garment arrived torn, stained, or with a manufacturing defect (open seam, broken snap, faulty stitching).
You received a different design, colour, or size from the one on your order confirmation.
An item listed on your invoice is missing from the parcel.
The parcel arrived visibly tampered with or opened.

3. What we cannot accept

Change of mind, or the garment not being to your taste.
Size or fit issues where the garment matches the published size chart.
Items that have been worn, washed, altered, or had their tags removed.
Minor variation in colour caused by your screen settings, lighting, or photography.
Claims raised after the 24-hour window described below.
Claims not supported by a continuous unboxing video, as described below.

4. How to raise a claim

A continuous unboxing video is required for every claim. It must begin before the packet is opened, and show in one unbroken shot: the sealed parcel, the shipping label, the packet being opened, and every item being taken out. Please do not stop or edit the recording. Without this video we cannot verify a claim and are unable to accept it.

We ask for this because a video is the only way we can tell a genuine problem from a false claim. It protects honest customers, because the cost of claims we cannot verify would otherwise have to be built into our prices.

Write to info@sahasravastra.com or message us on WhatsApp at +91 85476 29251 within 24 hours of delivery or collection, and include:

Your order number.
The unboxing video.
Clear photographs of the item showing the problem, and of the shipping label on the parcel.

WhatsApp is usually the easiest way to send a video. If the file is too large, send it as a link from Google Drive or any similar service.

Please keep the item, its tags, and the original packaging until the claim is closed.

5. What happens next

We acknowledge every claim within 1 working day.
Where the claim is accepted, we arrange a free reverse pickup at our cost, or ask for photographs in place of a pickup where the value does not justify a courier run. You never pay return shipping on an accepted claim.
You choose a replacement of the same item (subject to stock) or a full refund.
Refunds are made to the original payment method within 7 working days of the claim being accepted. Your bank may take a further 2–5 working days to show the credit. Where you would rather have store credit, and only if you ask for it, we can issue that instead.
Shipping charges paid on the original order are refunded in full where the entire order is refunded.

6. Cancelling an order

You may cancel an order free of charge at any time before it is dispatched or collected — normally a window of 1 to 2 working days. Email or WhatsApp us with your order number and we will refund you in full. Once a parcel has been handed to the courier it cannot be cancelled.

7. Payment

We are a prepaid-only store. We do not offer Cash on Delivery. All payments are collected securely through our payment gateway at checkout.

8. Contact us

SAHASRA VASTRA
CRA 28 TC 76/1511, Opposite Sivaram Gardens, Madhumukku Kallummoodu, Anayara PO, Thiruvananthapuram, Kerala 695029, India
Email: info@sahasravastra.com
WhatsApp / Phone: +91 85476 29251
Udyam Registration: UDYAM-KL-12-0148356
GSTIN: 32CEAPC9058J1ZL