Plain answers, every time.

No. We are a prepaid-only store. All payments are made securely at checkout by UPI, card, net banking or wallet.

Yes, free of charge, any time before the parcel is dispatched or collected — normally a window of 1 to 2 working days. Email or WhatsApp us with your order number and we refund you in full.

Within 1 to 2 working days of your order. You will get a tracking link by email and WhatsApp the moment the parcel leaves us.

From dispatch, counting working days only. Festivals and weather can add a day or two.

Scans lag, especially over weekends and festivals, and a parcel often travels several hundred kilometres between two of them. A quiet tracking page usually means the parcel is moving, not that it is lost.

If there has been no movement for three working days, send us your order number on WhatsApp. We will chase the courier ourselves and come back to you — you should not have to sit on a helpline for a parcel we sent.

Not at present. We deliver across India only.

Yes, and there is no shipping charge. Collection is by prior appointment only — message us on WhatsApp to arrange a time, and bring your order number.

We are an online store working from a registered business address, not a shop with a counter, so please do not travel without arranging a slot first.

Do not order by age alone — children of the same age can be very different sizes. Measure a garment your child already wears and compare it to the chart on the product page. Full instructions are on our Size Guide.

Always go one size up. Cotton shrinks slightly on the first washes, and the roomier size lasts several months longer.

Please do. Send your child's chest measurement and height on WhatsApp and we will tell you.

Yes, every time, and we cannot accept a claim without it. Start recording before you open the packet and keep filming in one continuous shot — the sealed parcel, the shipping label, the packet being opened, and every item coming out. It takes half a minute.

We ask because it is the only way either of us can show what was actually inside the parcel when it arrived. Without it, we would have to price in the cost of claims we cannot verify, and every honest customer would end up paying for that. With it, we can settle a genuine claim the same day and without argument.

We do not accept returns or exchanges for change of mind or for size, which is why we ask you to measure before ordering. If you are unsure, send us the measurements first — we would far rather size it with you than have you guess.

We replace it or refund you in full, at our cost. Message us within 24 hours of delivery or collection with your unboxing video, your order number, and clear photographs of the problem, and we will arrange it. The full terms are in our Refund Policy.

Photograph the outside of the parcel first, then start filming and open it on camera. Contact us within 24 hours.

WhatsApp is usually easiest. If the file is too large to send, upload it to Google Drive or any similar service and send us the link.

Cotton, in weights chosen for the Indian climate. Everything for babies and toddlers is 100% cotton or muslin next to the skin — never synthetic — and we require written azo-free dye confirmation from our suppliers.

Cold machine wash inside out with like colours, mild detergent, no bleach, dry in shade. Wash new colours separately the first two times.